Here’s a list of articles on this website, separated by topic: how-tos, best practices and opinion pieces.
If you’d like to read about a new topic, feel free to let me know and share what’s on your mind!
- Explore and CSAT: reporting on the correct Assignee
- Automatically add comments to tickets
- Add custom HTML to ticket comments with Dynamic Content
- How to avoid notifying a customer of a specific update
- Guide: enhanced article feedback experience (external link to professional service)
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