Whether you’re about to install Zendesk or have been using it for a while, I’ll be happy to help with any questions you might have.
Support | Chat | Explore | Guide
Some of the Zendesk topics I can help you with:
- Overall account audit
- Workflows
- Suggestions for new configurations
- Reviewing and improving existing workflows
- Troubleshooting
- Business rules and SLA
- Triggers
- Automations
- SLA policies
- Tags
- Macros
- Agent Views
- Support Roles
- Integration services: install, configure, and report on additional support channels
- Guide
- Overall help center audit
- How to optimize your internal search
- How to optimize for SEO
- Internal documentation practices
- Explore
- Build custom dashboards
- Create custom queries/reports
- Create custom metrics and attributes
- Etc.
Ask me anything
Please include the following in your email (if pertinent/applicable):
👉 Zendesk product(s)
👉 Your Zendesk plan(s)
👉 Number of agents
👉 Apps installed
👉 Context of question (Support, Chat, Guide, etc.)