Looking for a Zendesk Administrator?

Whether you’re about to install Zendesk or have been using it for a while, I’ll be happy to help with any questions you might have.

Support | Chat | Explore | Guide

Some of the Zendesk topics I can help you with:

  • Overall account audit
  • Workflows
    • Suggestions for new configurations
    • Reviewing and improving existing workflows
    • Troubleshooting
  • Business rules and SLA
    • Triggers
    • Automations
    • SLA policies
  • Tags
  • Macros
  • Agent Views
  • Support Roles
  • Integration services: install, configure, and report on additional support channels
  • Guide
    • Overall help center audit
    • How to optimize your internal search
    • How to optimize for SEO
    • Internal documentation practices
  • Explore
    • Build custom dashboards
    • Create custom queries/reports
    • Create custom metrics and attributes
  • Etc.

Ask me anything

Please include the following in your email (if pertinent/applicable):
👉 Zendesk product(s)
👉 Your Zendesk plan(s)
👉 Number of agents
👉 Apps installed
👉 Context of question (Support, Chat, Guide, etc.)