Hire a Zendesk Certified Administrator

Some of the Zendesk topics I can help you with:

  • Overall account audit
  • Workflows
    • Suggestions for new configurations
    • Reviewing and improving existing workflows
    • Troubleshooting
  • Business rules and SLA
    • Triggers
    • Automations
    • SLA policies
  • Tags
  • Macros
  • Views
  • Support Roles
  • Integration services: install, configure, and report on additional support channels
  • Guide
    • Overall help center audit
    • How to optimize your internal search
    • How to optimize for SEO
    • Internal documentation practices
  • Explore
    • Build custom dashboards
    • Create custom queries/reports
    • Create custom metrics and attributes
  • Etc.