Zendesk: how to avoid notifying a customer of a specific update

Is it possible to prevent a ticket from sending an email notification to a customer, if it contains a specific expression or value? Yes, and We’ll need three Zendesk triggers to do this.

Continue reading Zendesk: how to avoid notifying a customer of a specific update

Zendesk: triggers vs automations

One of the things that usually confuses people who are new to Zendesk is the difference between a trigger and an automation.

These two business rules seem to do the same, but they’re actually quite different. What are the main differences between them?

Continue reading Zendesk: triggers vs automations