Whether you work for a small startup with a few dozen tickets per day or a large corporation with monthly tickets in the millions, naming conventions are one of those Zendesk best practices that never fails to produce good results and save time. Let’s see a few examples of how to be more organized in Zendesk Support.
Continue reading Zendesk naming conventions: best practices in SupportTag: customer service
Zendesk Certification: is it worth it?
Zendesk has a whole suite of paid certifications. I recently bumped into folks asking this question, so here’s my two cents.
Continue reading Zendesk Certification: is it worth it?Apoio a cliente (assim também eu)
Em geral não tenho queixas do serviço online da Autoridade Tributária (“AT”) mas esta resposta que obtive é mais um exemplo de como a comunicação com o utilizador poderia ter sido melhor.
Continue reading Apoio a cliente (assim também eu)Zendesk: how to avoid notifying a customer of a specific update
Is it possible to prevent a ticket from sending an email notification to a customer, if it contains a specific expression or value? Yes, and we’ll need three Zendesk triggers to do this.
Continue reading Zendesk: how to avoid notifying a customer of a specific updateZendesk: add HTML to ticket comments with Dynamic Content
Hi, Zendesk users! In this article, we’ll take a look at having HTML in Dynamic Content, in order to have fancier public ticket comments, thus improving your CX capabilities.
Continue reading Zendesk: add HTML to ticket comments with Dynamic Content