The ask is simple: the alignment of all work streams should contribute to synergize all actionable optics. From a scrum perspective, we need to activate any deliverables during this journey, and for all business units.
Continue reading New learnings while laddering up (a memo)The “dark box”: a simple analogy to understand Zendesk Views
Whether it’s Zendesk or another help desk software that includes this kind of feature, a View is basically a filter you set up to present tickets that obey to specific criteria.
This explanation isn’t always clear to many people starting with Zendesk, though, so here’s an analogy that usually gets this one out of the way when providing training.
Continue reading The “dark box”: a simple analogy to understand Zendesk ViewsadXistenZ, or Facebook’s Ultimate Digital Marketizer Gizmo
Warning: sarcasm ensues.
We can’t escape it. Facebook needs to keep selling ads. Not just more, but also better. And not just better ads, but also better ways to show us all these ads we love so much!
This conundrum eventually led to one of those really neat ideas.
Continue reading adXistenZ, or Facebook’s Ultimate Digital Marketizer GizmoAbout Phishing
This post is an attempt to resume some of the most common phishing schemes that I’ve dealt with, as well as sharing some tips on how to identify them.
Continue reading About PhishingTwitter Flight School
Whether you’re a top marketing executive, social community manager, blogger, or whatever, if you’re using Twitter to promote your project and/or brand, this is for you.
Continue reading Twitter Flight School