Photo by Meriç Dağlı

Customer experience articles: external reading materials

An ongoing list of interesting customer experience articles, company culture, team collaboration, design, and other topics.

More than common best practices, they contain invaluable knowledge in regards to elevating our service standards. As the saying goes, customer service is a feature.

If you’re into podcasts, NiceReply has an excellent list with some of the best customer support podcasts, as well as a list of must-read books related to customer service.

A special thanks to the Support Driven community.

Table of contents (click to page jump)

Addressing your users

Customer experience (CX)

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Internal practices

Customer experience: support and success

Team collaboration

Knowledge bases and FAQ sections

Customer feedback

Data: reporting, case studies

Company culture and values

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Assorted topics

Design, UI


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Cover photo by Meriç Dağlı

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