Zendesk naming conventions: best practices in Support

Whether you work for a small startup with a few dozen tickets per day or a large corporation with monthly tickets in the millions, naming conventions are one of those Zendesk best practices that never fails to produce good results and save time. Let’s see a few examples of how to be more organized in Zendesk Support.

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Zendesk: how to avoid notifying a customer of a specific update

Is it possible to prevent a ticket from sending an email notification to a customer, if it contains a specific expression or value? Yes, and we’ll need three Zendesk triggers to do this.

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Zendesk: triggers vs automations

One of the things that usually confuses people who are new to Zendesk is the difference between a trigger and an automation.

These two business rules seem to do the same, but they’re actually quite different. What are the main differences between them?

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Zendesk: add HTML to ticket comments with Dynamic Content

Hi, Zendesk users! In this article, we’ll take a look at having HTML in Dynamic Content, in order to have fancier public ticket comments, thus improving your CX capabilities.

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