Whether it’s Zendesk or another help desk software that includes this kind of feature, a View is basically a filter you set up to present tickets that obey to specific criteria.
This explanation isn’t always clear to many people starting with Zendesk, though, so here’s an analogy that usually gets this one out of the way when providing training. Continue reading The “dark box”: a simple analogy to understand Zendesk Views
This post is an attempt to resume some of the most common phishing schemes that I’ve dealt with, as well as sharing some tips on how to identify them. Continue reading About Phishing
Whether you’re a top marketing executive, social community manager, blogger, or whatever, if you’re using Twitter to promote your project and/or brand, this is for you.
Continue reading Twitter Flight School
Sometimes I’m browsing around, trying to find a good movie, but I just can’t seem to find one that makes me want to watch it.
If you’re in the same spot, here’s a list of films I bumped into, but really enjoyed. Continue reading A list of 12 good films