Although not officially supported by Zendesk due to potencial race condition issues, it is possible to add comments to tickets using a trigger or an automation. This could be particularly useful for non-email channels like Facebook or WhatsApp, where Facebook’s 24-hour rule applies.Continue reading Automatically add comments to tickets
What would a collage made by an artificial intelligence look like? Could a machine create art? There are unexpected and surprising outcomes of software programming… In this case, I bumped into YouTube trying to capture Swedish voice-overs during a film about J. G. Ballard.Continue reading Youtubian poetry (auto-subtitles in Ballard doc)
A few suspicious-looking domains have been recently registered, hosted on the same IP address (188.8.131.52). Some of these clone websites deliberately replicate the name and design of its original counterpart. Are they friendly twins or evil clones? Let’s find out.Continue reading Cloning websites for profit
Is it possible to prevent a ticket from sending an email notification to a customer, if it contains a specific expression or value? Yes, and we’ll need three Zendesk triggers to do this.Continue reading Zendesk: how to avoid notifying a customer of a specific update
One of the things that usually confuses people who are new to Zendesk is the difference between a trigger and an automation.
These two business rules seem to do the same, but they’re actually quite different. What are the main differences between them?Continue reading Zendesk: triggers vs automations