A few suspicious-looking domains have been recently registered, hosted on the same IP address (206.54.190.169). Some of these clone websites deliberately replicate the name and design of its original counterpart. Are they friendly twins or evil clones? Let’s find out.
Continue reading Cloning websites for profitAuthor: Pedro
Zendesk: how to avoid notifying a customer of a specific update
Is it possible to prevent a ticket from sending an email notification to a customer, if it contains a specific expression or value? Yes, and we’ll need three Zendesk triggers to do this.
Continue reading Zendesk: how to avoid notifying a customer of a specific updateZendesk: triggers vs automations
One of the things that usually confuses people who are new to Zendesk is the difference between a trigger and an automation.
These two business rules seem to do the same, but they’re actually quite different. What are the main differences between them?
Continue reading Zendesk: triggers vs automationsCareless Tweeter
“I’m a human.
I’m not a robot.
Remember me.”(login screen poetry) pic.twitter.com/tgktyMRnng
— pedro (@pmrpr) November 4, 2018
Having experienced the incredible randomness of Twitter virality for the first time (thanks to the tweet above), a considerable amount of user feedback started to converge on the same topics.
Continue reading Careless TweeterNew learnings while laddering up
A business word that is just fine… it works… but it bugs me… every single time I hear it: “work streams” What’s yours?
— rands (@rands) October 17, 2018
The ask is simple: the alignment of all work streams should contribute to synergize all actionable optics. From a scrum perspective, we need to activate any deliverables, for all business units, during this journey. Continue reading New learnings while laddering up