Is it possible to prevent a ticket from sending an email notification to a customer, if it contains a specific expression or value? Yes, and we’ll need three Zendesk triggers to do this.
Continue reading Zendesk: how to avoid notifying a customer of a specific updateAuthor: Pedro
Zendesk: triggers vs automations
One of the things that usually confuses people who are new to Zendesk is the difference between a trigger and an automation.
These two business rules seem to do the same, but they’re actually quite different. What are the main differences between them?
Continue reading Zendesk: triggers vs automationsCareless Tweeter
“I’m a human.
I’m not a robot.
Remember me.”(login screen poetry) pic.twitter.com/tgktyMRnng
— pedro (@pmrpr) November 4, 2018
Having experienced the incredible randomness of Twitter virality for the first time (thanks to the tweet above), a considerable amount of user feedback started to converge on the same topics. Continue reading Careless Tweeter
New learnings while laddering up
A business word that is just fine… it works… but it bugs me… every single time I hear it: “work streams” What’s yours?
— rands (@rands) October 17, 2018
The ask is simple: the alignment of all work streams should contribute to synergize all actionable optics. From a scrum perspective, we need to activate any deliverables, for all business units, during this journey. Continue reading New learnings while laddering up
Zendesk: add HTML to ticket comments with Dynamic Content
Hi, Zendesk users! In this article, we’ll take a look at having HTML in Dynamic Content, in order to have fancier public ticket comments, thus improving your CX capabilities. Continue reading Zendesk: add HTML to ticket comments with Dynamic Content