About

Professionally, I’m currently managing a remote tech team dedicated to Zendesk¹ configurations, customer experience processes, and other related projects. Previous jobs include:

  • Project management (around customer experience, customer operations, online fraud prevention – namely phishing-related activity)
  • Editorial: content strategy and SEO, as well as internal documentation
  • Data and business analysis
  • Customer support (account manager and QA)

¹ I’ve been an on-and-off help desk admin since 2011: from CX strategy and design to its configuration, documentation, workflow design, data analysis, and other creative uses of these sorts of tool.

Personally, reading and [very amateur] collage art are some of the things that tend to occupy my free time.

Contact, other networks & communities

Email: [email protected]
Twitter: @pmrpr
Keybasehttps://keybase.io/pedrosaurus
Mastodon: @pedror
Last.fm: pmrpr
MUBI: pedrosaurus