- Project management (around customer experience, customer operations, online fraud prevention – namely phishing-related activity)
- Editorial: content strategy and SEO, as well as internal documentation
- Data and business analysis
- Customer support (account manager and QA)
¹ I’ve been an on-and-off help desk admin since 2011: from CX strategy and design to its configuration, documentation, workflow design, data analysis, and other creative uses of these sorts of tool.