- Project management (customer experience, online fraud prevention, etc.)
- Editorial: content strategy and SEO, as well as internal documentation
- Data and business analysis
- Customer support (account manager and QA)
¹ I’ve been an on-and-off Zendesk “janitor” since 2011: from design of CX to its configuration, to creating documentation, operational models and methodology around Guide, Insights, and other creative uses of the tool.