Professionally, I’ve been fortunate enough to bump into an enriching variety of jobs. Some highlights:
- Project management (around user and customer experience, fraud prevention, business growth, and other topics)
- Editorial: content strategy and SEO
- Data: business analysis
- On-and-off Zendesk administrator since 2011 (from design of CX to its configuration, to creating documentation operational models and methodology around Guide, to Insights, and some other creative uses of the tool)
- Support account manager & QA
On a personal level, I like collage art, coffee (black, no sugar), samosas, and a daily dose of extremely cold water with a few drops of lemon.
🦕 Thanks for visiting!