Previous jobs include:
- “Project management” (argh, I know…)
- Main areas of work: customer experience, customer operations workflows and analysis, online fraud prevention – namely phishing-related activity, and customer-facing prevention campaigns, etc.
- Editorial: content management and SEO, as well as internal documentation (oh, and some press-release gigs, too)
- Data and business analysis
- Minor consultancy jobs
- Customer support (account manager and QA)
¹ I’ve been an on-and-off help desk admin since 2011: from CX strategy and design to its configuration, documentation, workflow design, data analysis, and other creative uses of such tools.