About

Hi, I’m Pedro. I like coffee (black), samosas, and a daily dose of extremely cold water with a few drops of lemon.

Over the years, I’ve worked for multiple companies, of all kinds and sizes, in several roles:

  • Project management
  • User and/or Customer experience
  • Content strategy and SEO
  • Business analysis
  • Zendesk administrator since 2011 (from design of CX to its configuration, to creating documentation operational models and methodology around Guide, to insights, and some other creative uses of the tool)

Say hello via [email protected] or Twitter.

Thank you for visiting.

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