pedrosaurus

Zendesk naming conventions: best practices in Support

Whether you work for a small startup with a few dozen tickets per day or a large corporation with monthly tickets in the millions, naming conventions are one of those Zendesk best practices that never fails to produce good results and save time. Let’s see a few examples of how to be more organized in Zendesk Support.

Zendesk Certification: is it worth it?

Zendesk has a whole suite of paid certifications. I recently bumped into folks asking this question, so here’s my two cents.

Zendesk Guide: 301 redirects using Javascript

We can edit our Guide’s theme to automatically redirect users when they visit our Help Center and/or submit a request. This article provides a couple of ways to achieve that.

Collage drafts

Sharing a few drafts, just works in progress. I haven’t had much time to the old hobby during the past couple of years, but here’s hoping I resume it in 2022.

Wordle

Samuel at PlainDocs recommended this addictive word game called Wordle. It’s like a Mastermind for five-letter words, instead of colors.