Whether you work for a small startup with a few dozen tickets per day or a large corporation with monthly tickets in the millions, naming conventions are one of those Zendesk best practices that never fails to produce good results and save time. Let’s see a few examples of how to be more organized in Zendesk Support.
Continue reading Zendesk naming conventions: best practices in SupportZendesk Certification: is it worth it?
Zendesk has a whole suite of paid certifications. I recently bumped into folks asking this question, so here’s my two cents.
Continue reading Zendesk Certification: is it worth it?Zendesk Guide: 301 redirects using Javascript
We can edit our Guide’s theme to automatically redirect users when they visit our Help Center and/or submit a request. This article provides a couple of ways to achieve that.
Continue reading Zendesk Guide: 301 redirects using JavascriptCollage drafts
Sharing a few drafts, just works in progress. I haven’t had much time to the old hobby during the past couple of years, but here’s hoping I resume it in 2022.
Continue reading Collage draftsWordle
Samuel at PlainDocs recommended this addictive word game called Wordle. It’s like a Mastermind for five-letter words, instead of colors.
Continue reading Wordle