pedrosaurus

Zendesk Certification: is it worth it?

Zendesk has a whole suite of certifications which cost money. I recently bumped into folks asking this question, so here’s my two cents on this topic.

Zendesk Guide: 301 redirects using Javascript

We can edit our Guide’s theme to automatically redirect users when they visit our Help Center and/or submit a request. This article provides a couple of ways to achieve that.

Zendesk Explore and CSAT: reporting on the correct Assignee

A ticket’s last assignee might be same the person who was assigned to a ticket when the requester rated it. But who gets the CSAT credit when multiple agents were assigned to a ticket? Here’s how to make this clear in Zendesk Explore.

Collage drafts

Sharing a few drafts, just works in progress. I haven’t had much time to the old hobby during the past couple of years, but here’s hoping I resume it in 2022.

Wordle

Samuel at PlainDocs recommended this addictive word game called Wordle. It’s like a Mastermind for five-letter words, instead of colors.