Hi, Zendesk users! In this article, we’ll take a look at having HTML in Dynamic Content, in order to have fancier public ticket comments, thus improving your CX capabilities. Continue reading Zendesk: add HTML to ticket comments with Dynamic Content
Whether it’s Zendesk or another help desk software that includes this kind of feature, a View is basically a filter you set up to present tickets that obey to specific criteria.
This explanation isn’t always clear to many people starting with Zendesk, though, so here’s an analogy that usually gets this one out of the way when providing training. Continue reading The “dark box”: a simple analogy to understand Zendesk Views
We can’t escape it. Facebook needs to keep selling ads. Not just more, but also better. And not just better ads, but also better ways to show those ads.
Which gave me one of those neat ideas over morning coffee. Continue reading Facebook’s Ultimate Marketizer Digital Gizmo
This post is an attempt to resume some of the most common phishing schemes that I’ve dealt with, as well as sharing some tips on how to identify them. Continue reading About Phishing