Careless Tweeter

Having experienced the incredible randomness of Twitter virality for the first time (thanks to the tweet above), a considerable amount of user feedback started to converge on the same topics. Continue reading Careless Tweeter

New learnings while laddering up

The ask is simple: the alignment of all work streams should contribute to synergise all actionable optics. From a scrum perspective, we need to activate any deliverables, for all business units, during this journey. Continue reading New learnings while laddering up

Zendesk: add HTML to ticket comments with Dynamic Content

Hi, Zendesk users! In this article, we’ll take a look at having HTML in Dynamic Content, in order to have fancier public ticket comments, thus improving your CX capabilities. Continue reading Zendesk: add HTML to ticket comments with Dynamic Content

The “dark box”: a simple analogy to understand Zendesk Views

Whether it’s Zendesk or another help desk software that includes this kind of feature, a View is basically a filter you set up to present tickets that obey to specific criteria.

This explanation isn’t always clear to many people starting with Zendesk, though, so here’s an analogy that usually gets this one out of the way when providing training. Continue reading The “dark box”: a simple analogy to understand Zendesk Views

Facebook’s Ultimate Marketizer Digital Gizmo

Warning: sarcasm ensues.

We can’t escape it. Facebook needs to keep selling ads. Not just more, but also better. And not just better ads, but also better ways to show us all these ads we love so much!

Which gave me one of those neat ideas over morning coffee. Continue reading Facebook’s Ultimate Marketizer Digital Gizmo